Frequently asked questions

This section covers all the questions regarding the call for tender.
It will be updated regularly with answers to your questions.

Tenders must score above the weighted award criteria thresholds given, for each threshold. Tenders that do not reach the minimum quality thresholds will be rejected.

The contracts will be awarded to the most economically advantageous tenders, i.e., the tenders scoring above all thresholds and offering the best price-quality ratio determined in accordance with the formula below.

\[ Total Score_{Tender~i}=90\%\cdot~Quality Score_{Tender~i}+10\%\cdot\left(\frac{lowest~price~of~all~tenders}{Price_{Tender~i}}\cdot 100\right)\]

The price applied is to be the total offered price relating to the next specific contract (contract for each phase) in the PCP. For the first tender, the price for phase I will be applied.

The maximum score for a tender is 100 points, of which 90 % correspond to the technical quality and 10 % to the financial offer, as shown in the formula above.

Should there be any doubt as to the application of any of these criteria to a tender / offer, tenderers may be requested to provide additional information.

Data from the procureres will be made available in Phase II.

CVs of key staff can be anonymised.

All high-pressure scenarios and use case descriptions included in TD2 muste be considered.

Bilateral talks are not possible during the ongoing tendering process. Another open online Q&A session is planned for 9 April. Details on technical access and the exact time will be announced shortly on the project website.

The evidence listed in Chapter 7 of TD3 must only be submitted upon request. If it will be requested, it shall be provided in English.

For details on content and format of the tender, please refer to the published tender documents. TD1 includes a table describing the content of each document that must be submitted as part of the tender.

Participation in the tendering procedure is open on equal terms to all types of operators from any country, regardless of their geographic location, size, or governance structure. Please note that there are requirements relating to the place of performance of the R&D services as well as to the share of personnel costs in R&D services. For further details on the eligibility of tenders please refer to the published tender documents, in particular TD1.

The R&D process is divided into three stages:

  • Phase I: Solution design
  • Phase II: Prototype development
  • Phase III: Original development an testing of a limited series of products or services.

After each stage, evaluations refine the selection, focusing on solutions aligning with customer needs and value. This iterative model lets contractors refine subsequent phase proposals based on prior feedback. The incrementally enlarging contract scope across phases facilitates small and medium-sized enterprises (SMEs) participation, enabling gradual business expansion. For details on the weighting of the award criteria across the different phases please refer to the published tender documents, in particular TD1.

Each DYNAMO procurer establishes a dedicated crisis care planning group, the so called Local Modelling Group (LMG). The members of the LMG will be the users of the DYNAMO solution. They will use the solution to plan the adaptation of existing service delivery process pathways or develop new service delivery process pathways at the level of strategic service planning. The DYNAMO solution will thus not be used to support service delivery to individual patients at the point of care. During the PCP process the procurers’ LMGs will co-develop and pilot the solution in relation to selected high-pressure scenarios. All high-pressure scenarios and related use cases described in TD2 are to be adderssed.

The amount of the supply will not be subject to VAT, pursuant to art. 72 co. 1 letter c) of Presidential Decree 633/1972